Software Architect, Service Management Platform

<h3>Jobbeskrivelse</h3><p>What you&#39;ll do<br />You will drive the evolution of CERN&#39;s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.<br /><br />Learn more: <a href="https://osi-dep.web.cern.ch/sms" rel="nofollow">https://osi-dep.web.cern.ch/sms</a>/<br /><br />Your responsibilities<br />Identify and present relevant technical solutions (e.g. AI based automation)  by following new releases and announcements from the PaaS service provider (ServiceNow).<br />Regularly interact with business process experts to capture business needs.<br />Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building.<br />Assist and replace when needed the platform lead developer in coordinating development effort.<br />Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.<br /><br />Your profile<br />Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow.<br />Demonstrated experience in architecting in PaaS platforms.<br />Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts.<br />Experience with database and security architectures.<br />Knowledge of Service Management methodologies, such as the ITIL framework would be an asset.<br />Master&#39;s degree or equivalent relevant experience in the field of Computing or a related field.<br />ITIL certificate is an advantage.<br /><br />Your skills<br />Architecture and design of ICT systems: based on capturing and analysis of requirements.<br />Re-use, refactoring, integration and porting of existing software: : understanding the principles of incremental and logical integration of components in order to create operational services.<br />Identification and selection of relevant emerging ICT technologies.<br />Development of application software.<br />Shares knowledge and expertise freely and willingly with others; coaches others to ensure knowledge transfer.<br />Delivers presentations in a structured and clear way; adjusts style and content to the audience; responds calmly and confidently to questions.<br />Builds and maintains constructive and effective work relationships.<br />Promotes synergy and cooperation between the various parts of the Organization.<br />Spoken and written English, with a commitment to learn French.<br /><br />Be sure to meet the eligibility criteria<br />You are a national of a CERN Member State or Associate Member State. Currently, we cannot consider applications from Pakistani and Lithuanian nationals for positions with a 2026 start date, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached.<br />You have relevant qualifications and professional experience.<br />If you have previously held a Staff contract at CERN, you will not be eligible for these positions.<br />Please pay attention to the additional criteria and requirements for this specific position and mentioned above.<br /><br />You will need these documents to complete your application<br />Your CV (English or French)<br />Any document you consider relevant to your application</p>