Information Technology Manager

<p>Description</p><p>The IT Manager leads a geographically diverse team of IT Technicians responsible for providing IT support and service management and company staff.&nbsp;</p><p><br/></p><p>This role oversees technology, including operational equipment, software systems, AV equipment, customer service and staff computers.&nbsp;</p><p><br/></p><p>The IT Manager works closely with the VP of IT to manage IT services across the organization and ensure technology resources effectively support the day-to-day operational needs of each location.&nbsp;</p><p><br/></p><p>This position supervises Level 1 and Level 2 support staff and ensures team members are adequately trained to perform their job responsibilities.&nbsp;</p><p><br/></p><p>The IT Manager provides the leadership needed to ensure smooth IT service management, consistent support delivery, and successful implementation of new technologies at library locations.&nbsp;</p><p><br/></p><p><strong>This position is required to be onsite and is not a remote position.</strong>&nbsp;</p><p><strong>No Relocation Assistance will be provided for this position.</strong>&nbsp;</p><p><strong>$85,000-$90,000 annually</strong>&nbsp;</p><p><br/></p><p>&nbsp;<strong>PRIMARY RESPONSIBILITES</strong>&nbsp;</p><ul><li>Provide leadership, mentorship, and direction to the IT Team in a manner that supports the Company’s culture, mission, and values.&nbsp;</li><li>Supervise technical staff, including recruitment, onboarding, training, coaching, performance management, and evaluations.&nbsp;</li><li>Ensure the Company maintains adequate and effective technology resources to support daily operational and business needs.&nbsp;</li><li>Manage a geographically diverse technical team with varying operational responsibilities in a virtual environment.&nbsp;</li><li>Oversee projects to ensure timelines, deliverables, and business objectives are successfully achieved.&nbsp;</li><li>Build and maintain strong customer relationships while ensuring high levels of service and support.&nbsp;</li><li>Assess, anticipate, communicate, and respond to customer needs, requirements, and expectations.&nbsp;</li><li>Continuously evaluate, develop, and implement processes that improve operational efficiency, service delivery, and knowledge sharing within the IT Team and customer base.&nbsp;</li><li>Troubleshoot and resolve complex technical issues while leading the development of creative and effective solutions.&nbsp;</li><li>Support the implementation and maintenance of new technologies across library and business locations.&nbsp;</li><li>Promote a high level of accountability, responsiveness, collaboration, and customer service within the IT Team.&nbsp;</li></ul><p>Requirements</p><ul><li>Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent combination of education and experience.&nbsp;</li><li>Demonstrated progressive experience in IT support, systems management, and leadership roles preferred.&nbsp;</li><li>Strong knowledge of current and emerging technologies, systems, and IT support practices.&nbsp;</li><li>In-depth experience supporting Microsoft operating systems required; experience with library-specific software and technologies preferred.&nbsp;</li><li>Experience utilizing remote support tools and troubleshooting methods.&nbsp;</li><li>Proven ability to manage multiple projects, priorities, and deadlines simultaneously.&nbsp;</li><li>Ability to work effectively in a fast-paced, high-pressure, and multi-tasking environment.&nbsp;</li><li>Demonstrated ability to think strategically, proactively, and solve problems effectively.&nbsp;</li><li>Excellent verbal and written communication skills.&nbsp;</li><li>Strong customer service focus with the ability to build positive working relationships.&nbsp;</li><li>Strong organizational skills with meticulous attention to detail.&nbsp;</li><li>Collaborative and communicative leadership style with the ability to coach and support team members.&nbsp;</li><li>Ability to work evenings and weekends as operational needs require.&nbsp;</li><li>Ability to travel to business and regional locations as needed.&nbsp;</li></ul>