Hospitality Manager

Description     FLSA   Classification / Pay Type: Exempt / Salary Reports To: General Manager and Managing Partner Location: Assigned WCWC tasting room location(s), Texas Hill Country Date Created: 07/25/2025 Last Revised: 07/02/2026 POSITION SUMMARYThe Hospitality Manager oversees daily tasting room operations, ensures consistent and elevated guest experiences, and leads a portion of the hospitality team. Each Hospitality Manager specializes in at least one of three functional areas: Administration & Reporting, Operations & Logistics, or Training & Team Development, while contributing to shared responsibilities across the tasting room. COMPENSATION & BENEFITS• Competitive pay, commensurate with experience• Opportunities for training and career advancement• 50% discount on wine purchases, plus a wine allocation based on tenure• A collaborative team environment in a distinctive Hill Country settingAdditional benefits information will be provided during the offer process. KEY RESPONSIBILITIES Administration & Reporting• Interview, hire, schedule, and manage tasting room staff.• Track and reconcile daily sales, tips, and cash-handling procedures.• Maintain and monitor scheduling software and staff timekeeping records.• Report performance data on a weekly, monthly, and quarterly basis to senior leadership.• Ensure ongoing compliance with TABC regulations and applicable labor law.   Operations & Logistics• Monitor facilities, grounds, parking, and overall environmental presentation.• Manage tasting room wine and merchandise inventory, including reorder processes.• Oversee execution of events in collaboration with the Wine Club and Events teams.• Support menu and guest-experience planning as needed.• Direct logistics for tasting room operations and on-site events. Training & Team Development• Provide real-time coaching and performance management using established KPIs.• Lead regular team meetings to support morale, communication, and ongoing education.• Collaborate with the Director of Education on training programs and elevated guest experiences.• Participate in performance reviews, onboarding, and mentorship of new hires. Shared Responsibilities• Maintain the readiness of tasting spaces, including cleanliness, presentation, and inventory.• Respond to and resolve guest concerns through effective service recovery.• Lead tasting room operations during peak periods.• Communicate company vision, values, goals, and culture consistently to the team.• Deliver an outstanding experience to members, guests, and prospective members. QUALIFICATIONS• Prior hospitality and/or business leadership experience, or successful completion of the Manager-in-Training (MIT) program.• Demonstrated strength in at least one functional area, with expected growth into additional areas over time.• Exceptional communication, team-building, and organizational skills.• Working knowledge of wine service, hospitality systems, and inventory practices.• Proven track record in guest satisfaction, team development, and operational efficiency.RequirementsCORE COMPETENCIES• Demonstrates a consistent sense of urgency, positivity, and team-first attitude.• Available to work peak business periods, including Fridays, Saturdays, Sundays, and select holidays.• Creative, outgoing, and skilled in clear, professional communication and leadership.• Able to multitask and complete duties, tasks, and projects despite frequent interruptions.• Self-starter capable of completing duties, tasks, and projects with minimal supervision.• Driven to meet or exceed company goals and to lead a team toward shared results.• Ability to lift up to 45 lbs. repeatedly. REQUIRED EDUCATION AND EXPERIENCE• High school diploma or GED equivalent.• Minimum 2–5 years of wine industry experience in a customer-facing hospitality role.• Minimum 2–5 years of experience planning and executing hospitality events.• Ability to communicate clearly with managers, employees, vendors, and guests.• Safe Food Handling Certification (Company-provided course available).• TABC Server Certification (Company-provided course available).• Ability to calculate figures and amounts and perform mathematical functions relevant to business needs. PREFERRED EDUCATION AND EXPERIENCE• WSET Level 2, CMS Certified Sommelier, or equivalent credential.• Experience in an upscale wine program. WORK ENVIRONMENT• Office environment for administrative work.• Climate-controlled indoor tasting rooms.• Outdoor events at various locations, not climate controlled. PHYSICAL DEMANDS• Extended periods of sitting at a desk while using a computer and phone.• Extended periods of standing and walking.• Ability to negotiate uneven, outdoor surfaces.• Ability to lift up to 45 lbs. repeatedly.Reasonable accommodations may be made, consistent with the Americans with Disabilities Act (ADA) and Texas law, to enable qualified individuals with disabilities to perform the essential functions of this role. TRAVEL AND REMOTE WORK• Occasional travel to off-site locations; overnight travel is not typically required except for select events or training.• This position is not eligible for remote work and requires regular on-site presence.• Availability required during peak business periods, including Fridays, Saturdays, Sundays, and select holidays. WORK AUTHORIZATIONThis position is not eligible for visa sponsorship. LEGAL AND POLICY DISCLAIMERS Equal Employment OpportunityWilliam Chris Wine Company provides equal employment opportunity to all applicants and employees and prohibits discrimination and harassment of any kind on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age (40 and over), disability, genetic information, military or veteran status, or any other characteristic protected under Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act (ADA), the Genetic Information Nondiscrimination Act (GINA), Chapter 21 of the Texas Labor Code, and other applicable federal, state, and local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, and termination. Reasonable Accommodation (ADA / Texas Labor Code Ch. 21)William Chris Wine Company complies with the ADA Amendments Act and the Texas Commission on Human Rights Act. The Company will provide reasonable accommodation to qualified individuals with disabilities and to employees with sincerely held religious beliefs, absent undue hardship on Company operations. Applicants or employees who require an accommodation to perform the essential functions of this role should contact Human Resources to initiate the interactive process. Fair Labor Standards Act (FLSA) ClassificationThis position is classified as Exempt under the Fair Labor Standards Act (FLSA) (executive/administrative exemption, as applicable) and the Texas Payday Law. Exempt employees are paid a predetermined salary and are not eligible for overtime compensation, provided the applicable duties and salary-basis tests continue to be met. Classification is reviewed periodically to confirm continued compliance with FLSA and Texas Workforce Commission rules. At-Will EmploymentEmployment with William Chris Wine Company is at-will, consistent with Texas law. Either the employee or the Company may terminate the employment relationship at any time, for any lawful reason, with or without cause or advance notice. Nothing in this job description creates an express or implied contract of employment, a promise of continued employment, or a guarantee of any specific term or condition of employment. No supervisor, manager, or Company representative has authority to modify the at-will relationship except in a written agreement signed by an authorized officer of the Company. Work Authorization and Form I-9All offers of employment are contingent upon satisfactory proof of identity and authorization to work in the United States, as required by the Immigration Reform and Control Act of 1986, and completion of Form I-9. Unless otherwise noted, this position is not eligible for employment-based visa sponsorship. Job Description DisclaimerThis job description describes the general nature and level of work expected of the position and is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or skills required. Duties, responsibilities, and reporting relationships may change at any time, with or without notice, at the sole discretion of the Company. This document does not constitute a contract of employment.

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